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Listen to a conversation between a student and a university employee.
Hi. I am a little lost.Um, is this the housing maintenance office?
You found it. How can I help you?
Oh, good. I have a quick question.Are we allowed to keep electric heaters in our rooms?
Actually, you are not.What's going on? Your room cold?
It's freezing in my room.I think the heat went out or something.
Are you sure it's out?Maybe it just got turned out too far.
Oh, no. I tried adjusting the, uh, the heat control, but it doesn't make any difference.It's so cold in my bedroom I can't sleep at night.I've actually been sleeping on the sofa in the front room.The heat still works in there.Actually, we get hot air in all the bedrooms except ours.
Wow! Do you have a roommate?
Yeah. But she said she isn't bothered by the cold.But on the sofa, I am kept up by the noise out in the hall.The dorms can sometimes get pretty noisy.So what can be done about it?
Well, OK. There's a couple of things we can do.I can have a custodian take a look at it and see if he can do something.
Actually, I asked the custodian yesterday to take a look.But he said he couldn't find anything wrong.He said that some of the other rooms have lost heat also and that if we'd come here you guys would fix it.
Oh, he did? That's weird, because I would have... well, the custodians themselves are usually supposed to report any problems right away.OK. In that case, then what you need to do is... here, fill out this form.
I have to fill out a form?
Yeah, but at least that'll put your heater problem in a work order for the maintenance crew and they'll get to you as soon as possible.Just so you know, because it's not winter yet and it's not as cold as it could be, it may take a few days for a maintenance crew to get to you.
A few days? I can't even sleep in my own room!Can't we just get an electric heater?
I am sorry. But students just aren't allowed.OK. I can see that this is a problem, and not just with your room.So if you can get the form back to me this afternoon, I'll try to get a maintenance crew to look at your problem by tomorrow.How's that?
Oh, that would be great.Seriously. I have to take off now.But when I fill this form out, I give it to you, right?
Right. And if I am not here, just put it in my box and I'll get it.
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听一段学生和大学工作人员的对话
你好，我有点走懵了，这是房屋维护办公室么？
找对地方了。能帮你点什么呢？
哦，我就问一个问题。我们能在宿舍房间用电热器么？
其实不行。怎么了，房间冷么？
我房间都要冻死人了。我想是不是没暖气了。
确定没暖气了吗？也许只是温度调得太低了。
哦，不是。我调温控了，没有用。我房间冷得连觉都睡不了。我一直都在前厅得沙发上睡的，前厅的暖气就好使。其实除了我们的房间，所有的卧室都有暖风。
哇噻，你有室友么？
有啊，但她不觉得冷。我在沙发上，走廊很吵，我就睡不着觉。宿舍有时挺闹腾的。那怎么办啊？
嗯，我们可以这样。我可以让宿舍管理员检查一下暖气，看看他能做点什么。
其实我昨天就让宿舍管理员看了，但他看不来有什么问题。。他说一些其他的房间也没暖气了，又说如果我们来这找找，你们会修理。
哦，他这么说的？这就怪了，我修理倒是会修理，但宿舍管理员一般情况下都应该立刻把这问题报给我们啊。所以，这样的话，你就得填个表了。
我得填表？
，但起码填表可以让你在维护人员的工作名单上先排着。他们会尽快给你们答复的但你得知道，现在冬天还没到，天气没那么冷，他们可能几天后才会找到你们。
几天？我房间连觉都睡不了。我们不能用电热器么？
不好意思，但学生就是不允许用啊。好吧，既然不光是你们一个房间有问题。那如果你今天下午可以把表填好给我，我尽量明天就让维护人员去看看你们那儿的问题，怎么样？
哦，太好了，真的。我必须得走了，那我要是表填完了，还是给你吗？
对，我要是不在，就放我信箱里，我会去拿。
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